Slack
#support · 3 channels
live
14,402
messages indexed
AX
@alex · 3m
Refund $842 for order #842 — VIP customer, product never arrived. Approve?
2,118
threads · 12 mo
JM
Jana M. · 14m
Re: contract — adding mutual NDA clause + retention 7y for SOC2.
Google Drive
Ops · Shared drives
live
4,061
docs · 12 drives
DOC
Refund Policy v2 · upd 4h
§4.2 VIP customers: instant approval up to $1,000. §4.3 escalation to Brian.
GitHub
applab/* · 42 repos
live
9,847
commits · 312 PRs
PR
#1247 SOC2 audit log · 1h
add Fernet rotation + 7-yr retention. Per §4.2 of compliance doc.
parse 14,402 events
embed nomic · 768d
dedup sha256 · 92% hit
store +18K nodes
elapsed 412ms
policy_v2.md · §4.2
slack #support · Apr 18
refund_workflow.sop
brian.exceptions
POLICY · v3
VIP refund > $500
Synthesized from 12 artifacts · graph-grounded · updated 2 min ago
1
Verify VIP tier on Customer record
trigger: amount > 500 && tier == "VIP"
2
Apply policy §4.2 (instant approval up to $1,000)
source: policy_v2.md
3
Execute via Stripe refund API
action: stripe.refunds.create
4
DM customer + log in #ops
tone: warm, factual
0.92 confidence
draft
approved
Stripe
POST · 200
Slack
delivered
Gmail
sent
Jira
closed
POST
api.stripe.com/v1/refunds · 842USD
200
Claude
support · 24/7
Cursor
engineering
Lindy
ops · scheduled
Custom agent
your stack
search_brain()
get_skill("vip_refund")
list_skills()
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closed-loop · agent-native · always fresh
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